{"id":3,"date":"2020-08-23T21:51:58","date_gmt":"2020-08-24T00:51:58","guid":{"rendered":"http:\/\/novostar.com.br\/?page_id=3"},"modified":"2020-08-24T13:04:28","modified_gmt":"2020-08-24T16:04:28","slug":"sac","status":"publish","type":"page","link":"https:\/\/www.novostar.com.br\/index.php\/sac\/","title":{"rendered":"SAC"},"content":{"rendered":"\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" src=\"https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-1024x141.png\" alt=\"\" class=\"wp-image-100\" width=\"1200\" height=\"165\" srcset=\"https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-1024x141.png 1024w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-300x41.png 300w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-768x106.png 768w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-100x14.png 100w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-150x21.png 150w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-200x28.png 200w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-450x62.png 450w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-600x83.png 600w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac-900x124.png 900w, https:\/\/www.novostar.com.br\/wp-content\/uploads\/banner-sac.png 1200w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h1 class=\"has-text-align-center\" style=\"font-size:36px\">SAC<\/h1>\n\n\n\n<p class=\"has-text-align-center\">ESTE CANAL \u00c9 SOMENTE PARA RECLAMA\u00c7\u00d5ES SOBRE PRODUTOS DE NOSSAS REPRESENTADAS.<br>CASO DESEJE INFORMA\u00c7\u00d5ES T\u00c9CNICAS OU SOBRE COMPRAS, POR FAVOR UTILIZAR O CANAL &#8216;<a href=\"https:\/\/www.novostar.com.br\/index.php\/contato\/\" data-type=\"URL\" data-id=\"https:\/\/www.novostar.com.br\/index.php\/contato\/\">CONTATO<\/a>&#8216;.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Todos os campos dever\u00e3o ser preenchidos para completar o processo de reclama\u00e7\u00e3o e gerar protocolo.<\/p>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:80%\">\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f109-o1\" lang=\"pt-BR\" dir=\"ltr\">\n<div class=\"screen-reader-response\" role=\"alert\" aria-live=\"polite\"><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/3#wpcf7-f109-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"109\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.2.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f109-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><label> Seu nome (obrigat\u00f3rio)<br \/>\n    <span class=\"wpcf7-form-control-wrap nome\"><input type=\"text\" name=\"nome\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Seu e-mail (obrigat\u00f3rio)<br \/>\n    <span class=\"wpcf7-form-control-wrap email\"><input type=\"email\" name=\"email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Seu telefone (obrigat\u00f3rio)<br \/>\n    <span class=\"wpcf7-form-control-wrap telefone\"><input type=\"text\" name=\"telefone\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Tipo de Reclama\u00e7\u00e3o<br \/>\n    <span class=\"wpcf7-form-control-wrap produto-certificado\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><input type=\"radio\" name=\"produto-certificado\" value=\"Produto Certificado\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Produto Certificado<\/span><\/span><\/span><\/span> <\/label><\/p>\n<p><label> Sua Reclama\u00e7\u00e3o<br \/>\n    <span class=\"wpcf7-form-control-wrap reclamacao\"><textarea name=\"reclamacao\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/textarea><\/span> <\/label><\/p>\n<p><label> Empresa Fabricante (obrigat\u00f3rio)<br \/>\n    <span class=\"wpcf7-form-control-wrap empresa-fabricante\"><input type=\"text\" name=\"empresa-fabricante\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> N\u00famero de Registro Inmetro (obrigat\u00f3rio)<br \/>\n    <span class=\"wpcf7-form-control-wrap inmetro\"><input type=\"text\" name=\"inmetro\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><input type=\"submit\" value=\"Enviar\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<div class=\"wpcf7-response-output\" role=\"alert\" aria-hidden=\"true\"><\/div><\/form><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:10%\"><\/div>\n<\/div>\n\n\n\n<p>A <strong>NOVO STAR<\/strong> mant\u00e9m uma pol\u00edtica de tratamento de reclama\u00e7\u00f5es, assinada pelo Administrador que:<\/p>\n\n\n\n<ul><li>Valoriza e d\u00e1 efetivo tratamento \u00e0s reclama\u00e7\u00f5es apresentadas por seus clientes;<\/li><li>Conhece e compromete-se a cumprir e sujeitar-se \u00e0s penalidades previstas nas leis, especificamente na Lei no. 8078\/1990;<\/li><li>Analisa criticamente os resultados, bem como toma as provid\u00eancias devidas, em fun\u00e7\u00e3o das reclama\u00e7\u00f5es recebidas;<\/li><li>Define responsabilidades quanto ao tratamento das reclama\u00e7\u00f5es;<\/li><li>Compromete-se a responder ao Inmetro qualquer reclama\u00e7\u00e3o no prazo de 15 (quinze) dias corridos;<\/li><li>Compromete-se a responder ao reclamante quanto ao recebimento, tratamento e conclus\u00e3o da reclama\u00e7\u00e3o, no prazo de 30 dias.<\/li><\/ul>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:14px\">Atendimento: Segunda a Sexta-feira das 8h \u00e0s 17h<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SAC ESTE CANAL \u00c9 SOMENTE PARA RECLAMA\u00c7\u00d5ES SOBRE PRODUTOS DE NOSSAS REPRESENTADAS.CASO DESEJE INFORMA\u00c7\u00d5ES T\u00c9CNICAS OU SOBRE COMPRAS, POR FAVOR UTILIZAR O CANAL &#8216;CONTATO&#8216;. Todos os campos dever\u00e3o ser preenchidos para completar o processo de reclama\u00e7\u00e3o e gerar protocolo. A &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/www.novostar.com.br\/index.php\/sac\/\"> <span class=\"screen-reader-text\">SAC<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"gutenberg-fullwidth.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.novostar.com.br\/index.php\/wp-json\/wp\/v2\/pages\/3"}],"collection":[{"href":"https:\/\/www.novostar.com.br\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.novostar.com.br\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.novostar.com.br\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.novostar.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":9,"href":"https:\/\/www.novostar.com.br\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":121,"href":"https:\/\/www.novostar.com.br\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/121"}],"wp:attachment":[{"href":"https:\/\/www.novostar.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}